HOA banking services will be temporarily delayed as Union Bank’s Homeowners Association Services business moves to Pacific Western Bank.
On Friday, October 8th, access to the Union Bank customer service phone lines, the HOA Services Platform, HOA Online ACH – Digital Banking and homeowner payment links will not be available beginning at 8:00 p.m. ET/5:00 p.m. PT and will be offline continuing throughout the weekend.
The bank anticipates that all systems will be restored and fully operational by Tuesday, October 12th, at 8:00 a.m. ET.
Previously scheduled recurring payments will not be impacted. As a reminder, your User login credentials will not change when accounts transition to Pacific Western Bank, and there will be no change to the phone number, 888.705.0600, used by homeowners. The team that handles these phone inquiries will now be U.S.-based. Homeowners can continue to make their assessment payments through the same methods they use today.